FREQUENTLY ASKED QUESTIONS

We have collected some of our most frequently asked questions below to help you find the answers faster. For a comprehensive list of contact, accessibility and hire information please visit the VENUE INFO page. If you still can't find the information you need please feel free to contact us at box.office@wedgewood-rooms.co.uk or 023 9286 3811

TICKETS

How do I book tickets?

You can book tickets from our website (preferred) or in person from our box office. For touring shows, tickets will also be available on ticketing sites such as TicketMaster, Gigantic and See Tickets.

What are your Box Office Opening hours?

Our box office is open on the night of Wedge shows from 7.30pm although we don't advise coming down on sold out shows as our staff will have their hands full. On these nights the Box Office will stay open until 10.00pm. Please do not call us if you have ventured down at 8am on a Monday morning looking to book tickets. Our Box Office will not be open, and we will be in bed still.

Can I buy physical tickets?

Yes. For every show we print a limited number of physical tickets. If you want to have a physical memory of each show, you can get your physical tickets from our box office (currently cash only). Please note there may be a delay between show announcement and the physical tickets being available due to printing. Please ring ahead to make sure the tickets you want are in especially if you're travelling a distance.

I bought tickets online, can I pick them up from the Box Office before the show?

If you have ordered a ticket from our website you will be sent an e-ticket which you can bring to the show. If you bought from any other major ticket retailer (Ticketmaster, See Tickets, Gigantic etc), they can be collected after the doors open, on the night of the show only.

Do I have to print out my e-ticket?

No - you can show your e-ticket on your smart phone and we will be able to scan you in from that. We like trees, so this is our preferred option.

I ordered a ticket from you online, and haven't received an E-ticket?

Please make sure you check your junk and spam folder before contacting us. Searching for Music Glue (the ticket agency) might be more fruitful than searching Wedgewood Rooms or the artist who you have paid to see. If you still cannot find the ticket you can e-mail us at boxoffice@wedgewood-rooms.co.uk or call the Box Office at 02392863911 between 10.00am and 4.00pm, Monday to Friday, we will cancel your tickets and issue you with new ones (original e-ticket will be void)

The show I bought tickets to has moved date. What if I cannot go? What happens if the show I bought tickets to is cancelled and what is the refund policy?

If a show is rescheduled you will only be entitled to a refund once the new date is announced. If the show is cancelled and you have purchased your tickets via Music Glue your e-tickets will be automatically refunded, this should also be the case with See Tickets, Ticketmaster and Gigantic. If you have purchased via them and not been refunded you will need to contact them. If you bought physical tickets from the Box Office you will need to return them to the box office for a cash refund within two months after the date of the show itself. Opening times can be found here CONTACT

I bought tickets to a show but I cant go, can I give them to a friend?

The Wedgewood Rooms tickets are non transferable and non refundable. Re-selling tickets online at above cost price is ticket touting, which harms both artists and venues. Anyone we find selling their tickets at above cost price will have their tickets cancelled and may be barred in future from booking tickets for our shows. Purchasers please be aware that if you are buying secondary tickets, that they are not above the initial cost price. Original prices can be checked by contacting CONTACT the venue.

Who are Music Glue?

Music Glue are the independent ticket agency that we work with in partnership, to process your ticket purchase. Whilst we have your name, email address and ticket purchase information, we do not have any information about your address or credit card information. Further, none of this information is stored on our website.

GENERAL QUESTIONS

Do you have a cloakroom?

Yes. We charge £1 per item, and £2 per bag. The cloakroom is available at most of our shows.

Can I bring my reusable cup?

Yes. We are also currently looking into replacing our single use plastic cups with reusable cups and a Deposit Return System. In a DRS, customers pay an additional fee at the point of purchase which is later refunded when the cup is returned.

What are the age restrictions?

The Wedgewood Rooms is an all ages venue, however we request that customers under 14yrs are accompanied by an adult who will be responsible for them. All our shows are therefore 14+, and any other age restrictions will be advertised at point of sale. As a guide, comedy shows are 16+, and any club night is 18+. ID will be required to enter the venue..

What are the showtimes?

We do not advertise set times as they are often only agreed upon shortly before we open, and only considered estimates which can be subject to change. The following is an approximate guide but please see the website beforehand as it will vary at each show (i.e. folk act may start/finish earlier, club night might start/run later).

7:30pm Doors Open | 8.00pm First Band | 9:00pm Headline | 11:00pm Close

We highly recommend seeing all the acts, - many famous musicians have started as the support so get down early if you can!

What time is curfew?

Curfew on gig nights in The Wedge and The Edge is around 11.00pm weekdays. On Friday and Saturday nights we have a late license, so please check individual shows for further details on when they will be finishing.

Do you have seating in the venue?

Whilst most of our shows are standing, we do have some shows that are seated, predominantly the comedy, folk and theatre events.However, if you struggle standing for long periods of time, please email the venue before the show and we will arrange a seat for you at the rear of the venue. Unfortunately due to the size of the room it is not feasible or safe to have chairs seated anywhere else in the venue on standing shows.

Where can I park nearby?

All the roads on the same side of the venue are free parking after 7.00pm. Good roads to park down would be Fawcett Road, Lawrence Road, Harold Road, Graham Road. Albert Road also has free parking after 6.00pm. The nearest free car park is at Waitrose in Southsea.

What do I do if I have lost something in the venue?

If you think you have left anything at the venue please contact a member of security on the night of the show as all lost property is passed to them. If it is not found on the night, please call back the next day from 11.00am onwards and a member of staff will find out if anything has been handed in. If it is not collected lost property will be held at the venue for 6 months before we give it to charity.

Do you serve food? Can I bring food and drink into the venue?

We only serve cooked food at our fortnightly Comedy Club MENU. We do sell crisps at the bar. You cannot bring food or your own drink into the venue. We operate a strict no re-admission policy so you will not be allowed to enter the venue, leave for food and then come back in, so please try to so eat before arriving . The only exception will be during all day events where you will be issued a wristband for re-entry

Gigs and opportunities

Whilst we will do what we can to promote the local scene, the opportunity for support slots at The Wedge is extremely limited. When a support slot is available we will post it out on our social media, and it is then up to the agent to decide on a suitable act. We do however run an annual unsigned showcase, where local bands can win studio time, as well as shows with some high profile artists. Many of the artists that have played these showcases have gone on to support bigger acts at The Wedge, so keep an eye out for announcements around this annual event..

Alternatively, we work with some great local promoters in our sister venue The Edge of The Wedge. For more info visit the GET A GIG page.

Can I take photos of the shows?

Please note that due to copyright issues, we do not issue photo passes unless at the request of the artists involved. Furthermore we do not allow high quality filming or photographing of acts within the venue. Anyone found doing this without authorisation may have their equipment confiscated, and the photos or film deleted.

Do you have strobe lighting?

We operate strobe lighting systems, particularly for live gigs and club nights. If you are worried about strobe lighting on any of our particular shows, please call the venue and we will give you more information.

LICENSING

Is there a smoking area?

There is a small smoking area outside the venue entrance, to which we will allow limited access. This will close half an hour before the published curfew time. To comply with the current laws we will be operating a zero tolerance policy towards smoking in any part of the building.

What is your admission and search policy?

Right Of Admission Reserved. Searches may be carried out on entry to the premises. The police may be called if anyone is found in possession of illegal substances or offensive weapons. The police may also be called if anyone is found in possession of alcohol but does not have the relevant ID. If you are under the legal drinking age and caught drinking alcohol outside the premises before entry you will not be permitted access into the venue.

If I leave the building can I come back in?

We have always operated the venue with a no re-admission policy. However, if for any reason you need to leave the venue please discuss this with security on the door.

I don't have a passport - what identification do I need for admission?

We participate in the ‘Challenge 25 ‘ scheme. Anyone who is, or appears to be under 25 will be asked for ID at the bar before being served. On nights when we open late, and particularly at weekends, all customers will be asked for some form of picture ID before they are allowed into the venue. A driving licence or passport is required, and is the only ID we accept, along with the brand new PASS card.

Where do your door staff get their badges from?

All our security staff are fully SIA trained.

Do you protect your staff?

The Wedgewood Rooms and The Edge Of The Wedge operate a zero tolerance policy towards the physical and verbal abuse of venue staff. Offenders will be removed from the premises & the police may be contacted

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