10%

Commission

• Digital & physical products: 10% commission deducted from total transaction value (item + postage & packaging).
• Tickets: 10% service charge added to face value of the ticket.
• Print-on-demand: 15% commission instead of 10%, Music Glue assumes liability for customer refunds or exchanges so you’re never out of pocket.

Payment processing

• No additional fees for payment processing – these are already included in our 10% commission.
• Your customers can pay by debit/credit credit cards and Paypal.

Fulfilment

• Self-fulfil, use your preferred fulfilment company or select one of Music Glue’s fulfilment partners.

Postage & Packaging

• You set the postage & packaging rate charged to your customer
• Wrap fulfilment costs into the final price tag
• Or offer free shipping

Minimum price for products is £0.25 unless you give it away for free. £1 minimum fee for tickets. We charge a small fee of £0.22 when the sale is less than £3.

PAYMENT TERMS

Tickets

You will receive funds 3 business days after the event. 

Merchandise & Physical Items

We allow one month after the items have been dispatched before the payment is released so that any customer issues can be resolved. You will receive payment at the beginning of the following month.

Digital Items

We allow one month after the sale was made or the item was released (for pre-orders) before the payment is released, so that any customer issues can be resolved. You will receive payment at the beginning of the following month.

You will receive a payment confirmation email, a statement of sales and an invoice for our services (and our partners’ fulfilment services when applicable) on the day the payment is sent.

EXAMPLES

Ticket Example (eTicket or collect at venue)

Digital, Physical or Experience (self-fulfilled)

Physical Product Example (Music Glue fulfilment)

CD & Vinyl bundle (Music Glue Fulfilment)

Rates as of July 2016