Please note: This feature is available to clients using one of our fulfilment partners.
What is Weight-based Postage Calculation?
It is a method of calculating the final postage charged to your customers based on the weight of the item(s) in the customer basket.
Why Use the Weight-based Postage Option?
ACCURACY: The shipping calculations are based on the weight of your item rather than the type of product. This is particularly helpful when a customer purchases more than one item – the calculator will sum the weights of the items in the basket and use the relevant weight bracket for the shipping costs. You won’t have to worry about pricing subsequent postage anymore! (Note that the accuracy won’t be 100%, see disclaimer below.)
FLEXIBILITY: The postage prices can be country-specific rather than grouped as UK, EU and Rest of the World. The weight-based postage calculations already include separate postage prices for the USA, and other country-specific calculations can be added if, for example, Remedy or PackSmart have to pass on Covid-19 surcharges for other countries.
CONVENIENCE: You only add the weight of the item and do not have to worry about updating the postage prices each time Remedy or PackSmart update their rate card – we will take care of this in the background, you won’t have to do anything.
How It Works
- Confirm to firstname.lastname@example.org that you’d like this functionality to be enabled
- The Support team will enable the functionality on your account. Then "Weighted" postage will appear as an option and you will have to switch to weight-based postage on each product in order to use it.
- Select each product, click on “Weighted” under the Postage and Packaging Section and enter the weight of your product
For special products - for example, ones which require non-standard packing or are sent tracked - you may want to increase the product weight to ensure it lands in the next weight bracket or even use "Basic" or "Complex" shipping to explicitly set the postage price for the special item. If a customer makes a purchase of both weighted-based and basic/complex products, the postage costs will be calculated independently and then summed together.
- Sit back and relax. We will notify you if the warehouses amend their rate cards and will do the new calculations for you.
The weight-based postage calculator is based on the rate cards provided to us by the warehouses, however, there are factors which may result in differences between the rates used in the calculation and the actual charges by the fulfilment partner:
If the order can be sent as a large letter or a parcel
If the packaging the warehouse uses costs more/less the calculated average per parcel
If the order contains more/fewer items that the calculated average per parcel
If the total package weight (the warehouse weighs each order before they ship it) is higher/lower than the sum of the weights you’ve assigned to each individual product
MUSIC GLUE IS NOT LIABLE FOR ANY DIFFERENCES BETWEEN POSTAGE YOU COLLECT FROM CUSTOMERS AND THE TOTAL THE WAREHOUSE CHARGES. BY CHOOSING TO USE WEIGHT-BASED POSTAGE, YOU ACCEPT ALL LIABILITY FOR ANY LOSSES RESULTING FROM THIS DIFFERENCE.
We all need a little help from our friends sometimes, and our support team is here to help. Email us on email@example.com.