What your Refund Protection covers you for:

If you or a member of your party cannot attend your booked event due to:

  • Accident, bodily injury or illness
  • Death of a member of your party or an immediate family member
  • Transit Delay including breakdown or failure of transport whilst travelling to the event
  • Strikes, Riots, Civil Commotion, Martial Law
  • Restricted access to the venue caused by flood, fire, explosion or the act of a constituted authority to protect public health and safety
  • Adverse weather including snow, fog, frost or storm preventing attendance at the venue
  • Jury service
  • You being required to remain at home due to fire, accident, burglary, storm or environmental damage
  • Being the victim of a Robbery, Mugging or Physical assault whilst travelling to the Event

All subject to the full terms of the Refund Protection

What you need to submit a claim:

You need one of the following supporting documents:

  • A doctor’s note or report for accident or illness claims or a death certificate where appropriate
  • Confirmation from the rescue/ repair service or public transport provider. For the breakdown of a private vehicle, where no rescue or repair service applies, a copy garage repair bill or parts receipt or in the case of a motor accident claim, confirmation from the vehicle motor insurers, vehicle repairers or police
  • Confirmation from AA Roadwatch, Transport Police or similar as appropriate
  • Confirmation letter from the court
  • Letter from the Police, Fire Brigade or Household insurer
  • Police or hospital report to confirm incident
  • The original unused ticket or assignment of rights to the non-issued tickets

Please note the following are NOT qualifying circumstances for a Refund and any refund application for such will be rejected:

  1. Not being able to attend the event due to now having to work at that time
  2. The event coincides with another event that you would rather attend
  3. Not being admitted at the entrance of the event due to inappropriate clothing
  4. The venue being full or by the discretion of the security guards
  5. A Refund Application for illness of a person who is not attending the event
  6. A Refund Application for a pre-existing illness, that is one that already existed when you bought the ticket(s)
  7. A Refund Application for now being pregnant and therefore not able to or not wanting to attend the event

By submitting this refund application to be assessed you confirm that you are of the belief that you have a relevant qualifying refund circumstance under the Refund Protection Covers noted above and your application does not arise from any of the circumstances listed in 1-7 above and are in possession of the required supporting documentation.

I confirm I am of the belief I have a valid claim and relevant supporting documents