Rochester Castle Concerts Terms And Conditions

Additional Customer Information (the important small-print!)
1. In order to facilitate the security, safety and comfort of all guests, the Organisers and Premises Licence Holder reserve the right to refuse admission or evict from site

2. Upon booking your ticket(s) through any of our partner ticket agents, you are agreeing to these Terms and Conditions.

3. No admission without a valid ticket.

4. When purchasing your ticket you may be asked to provide your customer details, including a contact mobile telephone number. For more information on how we use your personal data please read our Privacy Policy.

5. All tickets are non-refundable except if the concert is cancelled We shall only be required to refund the face value of the ticket where the concert is cancelled or postponed before it is started, or as required by applicable law. In the event of postponement of the festival before it has started, and where it is rescheduled to another date, the ticket holder may elect to either use the existing ticket for the rescheduled date or apply for a refund. Refunds under these circumstances must be applied for within 3 months of the date of cancellation/postponement via your point of purchase. Any refund requests must be made by the original purchaser of the ticket.

6. Cancellation or Postponement as a result of Covid 19. If the concert is cancelled or postponed before it has started due to the Covid 19 pandemic then you will be eligible for a refund in line with clause 1.5 above. In the event of postponement of the concert before it has started, and where it is rescheduled to another date, the ticket holder may elect to either use the existing ticket for the rescheduled date or apply for a refund. Refunds under these circumstances must be applied for within 3 months of the date of cancellation/postponement via your point of purchase. Any refund requests must be made by the original purchaser of the ticket.

7. In light of the current COVID 19 situation, you understand that there are particular risks associated with attending any outdoor gathering (including these concerts). We will take reasonable steps to comply with any relevant guidelines intended to reduce the spread of COVID 19 and we will make you aware of these measures. However, we cannot be responsible for the behaviour or health of other concert attendees and cannot effectively ensure that no attendees at the concert will have COVID-19. Accordingly, we will not be responsible if you catch COVID-19 at the concert or for any illness or death of any concert attendees caused by COVID 19.

8. You understand and accept that you will be attending the concert and using any facilities on-site at your own risk.

9. To help us to reduce the spread of COVID 19, we ask that you do not attend the Festival if:

● you have tested positive for COVID 19 within 14 days of the commencement of the Festival;
● you display any symptoms of COVID 19;
● you live with somebody who displays symptoms of COVID 19 or who has tested positive for COVID 19 within 14 days of the commencement of the Festival; or you are otherwise required to self-isolate.
● *note that where there is a conflict between any of the provisions in this paragraph and any updated government guidelines, the updated government guidelines will apply;

10. You must follow all guidelines and/or entry requirements notified by us to you and which will apply to your attendance at the concert. This may include testing on entry or prior to attending the concert. We may be required to amend our guidelines before or during the concert and ask that you comply with any updated guidelines notified to you;

11. You must follow all government COVID 19 guidelines (which may be updated from time to time)

12. You must notify us if you test positive for COVID 19 after attending the concert so that we can notify attendees who may have come into contact with you whilst at the concert

13. You understand that we have the right, at our complete discretion, to:
● refuse entry to any attendee who we reasonably believe may display COVID 19 symptoms or who may not have followed Government guidelines or our guidelines or entry requirements;
● require that any attendee leaves the concert where we reasonably believe that they may not be complying with these terms or any of our or Government guidelines in force in relation to COVID-19.

14. We reserve the right to make alterations to the time, date, duration and venue of the festival in the event of unforeseen or other circumstances, including (but without limitation) Force Majeure, safety and security concerns or decisions from authorised persons or other competent authority.

15. Tickets are in the form of barcodes and will be scanned upon entry; once a barcode has been scanned it cannot be used again.

16. The first scanned ticket to arrive at the event will be allowed entry; any subsequent ticket with the same barcode will be denied access. Please treat your ticket as you would cash, the organisers accept no responsibility or liability for any inconvenience caused by the unauthorised duplication of a ticket. Do not post images of your barcode on social media.

17. Admission is at the ticket holder’s own risk. The Organisers and Premises Licence Holder will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons or third parties.

18. Please Do Not buy tickets from other third party sources except for our officially appointed ticket-agents; MUSIC GLUE, SEE, AXS, DICE, EVENTIM, GIGANTIC, SKIDDLE & TICKETWEB as we cannot guarantee entry or ensure these tickets are genuine. Invalid or duplicate barcodes will not be allowed entry into the concert site.

19. The name on your ticket must match your ID. If you purchase a ticket from a friend, you must ensure that they update the name on the ticket. Tickets without a genuine name will not be allowed entry.

20. In the event of cancellation of the concert, only the face value of the ticket will be refunded and not the booking fee.

21. For VIP ticket-holders wristbands removed from the wrist, tampered with, lost or missing will be rendered invalid and will not be replaced. Those without valid wristbands will be removed from the site. All wristbands issued by Rochester Castle Concerts remain the property of AGMP Ltd until the end of each concert on July 6-9 2022.

GATE SEARCHES AND CONFISCATED ITEMS

22. Rochester Castle Concerts run a search operation at the gates, and you should expect to be searched on entry. This may include vehicle searches for some vehicles at discretion of Security, clothing/bag searches at the gates, onsite or when leaving.

23. Rochester Castle Concerts has a No Drugs Policy regarding the possession, use or sale of illegal drugs. This includes Nitrous Oxide and all other products banned under the New Psychoactive Substances Act 2016.

24. Prescribed medication should be declared before entering the search and entry points. Medicine should be in its original packaging and the ticket holder must bring a copy of their prescription in their own name.

25. Rochester Castle Concerts has a zero tolerance policy regarding spray cans and marker pens.

26. Additional prohibited items include: knives (including locking knives); sound systems; glass bottles (EXCLUDING make-up and perfume); fireworks; explosives; BBQs; smoke and gas canisters; air horns; flares; weapons or potential weapons; laser devices; unofficial drones and UAVs; sky lanterns; paraffin lamps, candles, generators, chemical toilets (except where fixed within live in vehicles), unofficial hi-visibility clothing/tabards, open bottles of any kind of liquid that can be consumed.

27. This list is not exhaustive, Rochester Castle Concerts reserves the right to confiscate any potentially harmful items or substances at our discretion.

28. At the search and entry point, ticket holders will be given the opportunity to give up (AMNESTY) prohibited items in their possession prior to search. Once passed the Amnesty area, any person found in possession of prohibited items may be refused entry or evicted, and will have the item confiscated, and not returned.

29. E-cigarettes are allowed. E-cigarette liquid is only allowed if it is sealed and easily identifiable. If it can’t be identified or the seal is broken, it will be confiscated.

30. Any kind of Food or Drink, Camping stoves, barbeques (including single-use) and disposable gas canisters are not permitted.

31. Signs or materials displaying discriminatory, derogatory or offensive messages, slogans or images are not permitted.


GENERAL

32. The artist and performer line-up and all billed attractions are subject to change at any time without notice.

33. Strictly no trading or other commercial activity by any ticket holder will be allowed on the festival site without Rochester Castle Concert’s prior written consent.

34. Rochester Castle Concerts accepts no responsibility for goods or services purchased from third party traders.

35. As a condition of sale, the ticket holder consents to being filmed, photographed and recorded for television, feature films, radio, webcast and other public broadcast and/or for any video/DVD or by onsite CCTV cameras and recordings for safety and security purposes.

36. Tickets cannot be used as part of any marketing, media or sales promotion whether commercial or non-commercial without prior written permission of Rochester Castle Concerts

37. In accordance with Smoke Free Regulations, the tented arenas and other areas of the concert are designated No Smoking areas (this includes e-cigarettes). Failure to comply with these regulations and event signage may result in ejection.

38. If you are caught urinating or defecating in places other than a toilet, you run the risk of immediate ejection from the concert site.

39. Please use bins and recycling points provided.

40. Anti-social behaviour will not be tolerated and anyone found acting in such a way will be immediately ejected without refund.

41. For the safety of yourself and others it is forbidden to access areas that are restricted. This includes climbing lighting masts, fences, stages, roofs and other apparatus or constructions. If you are caught doing this you will be ejected from the concert without refund or compensation.

42. Strictly no animals (with the exception of assistance dogs) will be allowed on the site.

43. Assistance dogs must be declared in advance to Rochester Castle Concerts who, once approved, will provide an authorisation letter to be shown on the search and entry points.

44. Mobility scooters must be declared in advance to Rochester Castle Concerts . You will be asked to sign a condition of use disclaimer outlining what is expected as safe use of mobility scooters on a busy concert site

45. Warning: exposure to loud and excessive music may be damaging to your hearing.

46. Pyrotechnics, lasers, smoke machines, strobe lighting and special effects may take place during some performances.

47. Rochester Castle Concerts reserves the right to add to or amend these Terms from time to time. Please check the FAQs section regularly for changes and to ensure you have up to date information as you are bound by these terms and conditions. If you purchase a ticket after any amendment to these Terms, you agree to be bound by the updated version of these Terms.

MEDIA POLICY

48. By entering the concert site you agree to grant the organisers permission to use your image in any publicity, marketing or promotional materials.

49. Filming and Photography is allowed throughout the public site for personal use, we ask that you do it respectfully and to observe data protection law. Photography and filming for commercial purposes can only be undertaken with the prior written approval from Rochester Castle Concerts and you must not sell any photography or moving images from the Festival for commercial or other gain.

50. Photography is restricted or prohibited in certain areas: restricted areas, welfare and medical areas, the main entry gates, security compounds and all backstage areas.

51. The unauthorised use of drones is strictly prohibited No broadcaster or filming company may use film with drones. This is not allowed on site before, during or after the concerts