Privacy Policy

Music Glue Ltd is registered under the Data Protection Act 1998

Registered number: Z9638642

At Music Glue we recognise that privacy is an important issue. This Privacy Policy outlines the types of personal information we gather when you use our services, as well as some of the steps we take to safeguard your personal details.

We will not give your personal information to any third party without your consent. In order to play promotional media (music or video) from the Music Glue service, you will be prompted to provide personal information and accept that this information will be passed to the Rights Holder. This personal information may be used by the Rights Holder for promotional and marketing purposes.

If the Rights Holder exists outside of the European Economic Area (EEA), your personal information will be passed outside of the EEA.

In order to allow you to listen to music before you make a purchase, we may store and retrieve licenses and revocation lists on your computer.

If you make a purchase from Music Glue, additional personal data will be retained for the purposes of marketing, promotion and customer support. While we hold your details in our database, we will not use any of your personal information other than in accordance with the Data Protection Act.

We use SSL encyption to protect your login details when you sign into the website, and we use database encryption to ensure that your personal data is safe and secure on our server.

We use Paypal for all payment processing. To ensure that your credit card details are processed using the highest possible standards of security and confidentiality, we do not hold your credit card details on our own website.

Delivery Policy

  • All digital products purchased via Music Glue are delivered by email or direct download. Please contact us immediately if you feel that your products were not delivered to you and we will email your products to you within 24 hours.
  • All physical products are delivered as per the conditions stated at the time of purchase. If you chose a non-instant payment method (like e-cheque via PayPal) your goods will not be despatched until the funds have cleared. If you have any queries, please contact support.
  • All currencies accepted by our payment service providers will be accepted by Music Glue. This varies depending on your location and preferred payment system, so please check the terms and conditions at the time of paying.
  • Export restrictions may be applied by the Rights Holder, preventing sales in certain countries. This is carried out on a product by product basis.