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Hopefully any questions you have are answered below, but if you would like to speak to someone directly please contact Iwan by emailing him on

Venue Description

Exchange has a step free entrance from the street to the venue however our toilets are not accessible as they are on the first floor. We have an agreement with the pub next door who are happy to let our customers use their accessible toilets. If you would like a member of staff to accompany you to the pub, please just let one of us know.

Personal Assistant tickets

We invite customers who require a personal assistant to attend to contact us by phone or email to let us know.

Accessible Viewing Area

If you would like a member of staff to accompany you to an accessible viewing area please just let us know on the night.

Accessible Parking

There are parking bays on the opposite side of the road and also behind the venue, about 250 meters away.

Public Transport

Taxis will pick you up and drop you off directly in front of the venue. There is a bus stop across the road from the venue with many different routes. Central bus station is 1.1km away and Bristol Temple Meads train station is 800m away.

Customers with Medical Requirements

Customers are welcome to bring medicine, food and drink to manage a medical condition or any medical equipment they may require.

Strobe Lighting

For certain gigs, strobe lighting is used. If you have a photo sensitive condition where strobe lighting can affect you, please contact us and we will do our best to advise you. There may be cases of bands who may bring their own strobe lighting to the venue, in this situation we will let you know as soon as possible and offer a full refund if you are unable to attend because of this.

Other Requirements on The Night

If you feel comfortable to do so, please make yourself known to us on arrival and we'll do everything we can to help. If you require early entrance into the venue as part of your access requirements, please call or email us before the event and we will be happy to arrange this for you.

Access Starts Online

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Music Venues Trust

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We are proud supporters of the Music Venues Trust and the tireless work they do for Venues such as Exchange. Please visit their website to find out more.